Shipping policy

Shipping Policy

Last updated: July 12, 2026

Shipping Destinations: We proudly ship to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Switzerland, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong, Croatia, Hungary, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Latvia, Malta, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Slovakia, and the United States.

Shipping Costs: We utilize a transparent, tiered shipping structure based on your order total:

 Orders $0.00 – $200.00: $9.99

 Orders $200.01 – $500.00: $25.00

 Orders $500.01 and up: $99.99

Processing Time: Orders placed before 3:00 PM PST are processed within 3 business days. Orders placed after this time will begin processing the following business day.

Transit Time: Once dispatched, your package will be delivered within 7 to 17 business days inside the courier network.

Total Delivery Window: Our total estimated delivery window is 10 to 20 business days (3 days processing + 7–17 days transit).

Tracking: Every order includes tracking. A tracking link will be sent to your email as soon as your package has been systematically dispatched from our fulfillment facility.

Missing or Delayed Orders: If your order has not arrived within 20 business days, please contact us at Hello@arklamp.com. We will investigate the status with our courier and provide a resolution, such as a replacement or refund, depending on the situation.

Customs, Import Duties, and Taxes: International customers are fully responsible for any applicable local customs fees, import duties, or clearance taxes imposed by their regional government. These secondary regulatory costs are not calculated or included in our baseline retail purchase price.

Address Validation: To prevent delivery failure or delays, please thoroughly check your shipping address information during the checkout process. ArkLamps is not liable for packages misdirected, lost, or returned to our facilities due to incorrect delivery data provided by the user.

Contact Us: For shipping inquiries or assistance, please contact customer support at Hello@arklamp.com.

 Business Name: ArkLamps

 Address: 1222 Paggio Rd, Roberts Creek, British Columbia, V0N 2W2

 Phone Number: +1 604-313-3530

 Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM PST. We respond within 24 hours.