Refund policy

Return and Refund Policy

Last updated: July 13, 2026

At ArkLamps, we want you to be satisfied with your purchase. Please review our policies below regarding returns, refunds, and our quality guarantee.

Return and Quality Guarantee

14-Day Return Policy (Standard Returns)

We accept returns for items that are unused, in their original condition, and in their original packaging within 14 days of delivery. This applies to general returns, such as items that do not fit or are no longer wanted.

30-Day Quality Guarantee (Defective/Damaged Items)

This is a separate guarantee for items that arrive damaged, defective, or malfunction within 30 days of delivery. For these specific cases, we provide a replacement or refund at no additional cost.

Order Cancellations

We begin processing orders as soon as they are placed to ensure the fastest delivery times. Once an order has been sent to our fulfillment system, it cannot be canceled. If your order has not yet been fulfilled and is still in "pending" status, please contact our support team immediately at Hello@arklamp.com to request a cancellation.

Return Process

Initiate: Contact our support team at Hello@arklamp.com with your order number.
Authorization: Once your request is received, we will provide you with a return authorization and instructions on how to send your package back to our facility.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase. Please note that we cannot accept returns on gift cards.

Return Shipping and Fees

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Restocking Fees: We do not charge any restocking fees for returned items. The restocking fee is $0.00.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we have received and inspected your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that some banks or credit card companies may take additional time to post the refund to your account. If more than 15 business days have passed since we approved your return, please contact us at Hello@arklamp.com.